Privacy Policy

1. Introduction

FootHold Services ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website footholdservices.com or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and company name provided via our contact or inquiry forms.
• Communication data: Messages, inquiries, and correspondence you send to us.
• Newsletter subscriptions: Email address and preferences when you subscribe to our newsletter.
• Usage data: Information about how you interact with our website, including pages visited, time spent, and referring URLs, collected via analytics tools.
• Technical data: IP address, browser type, device type, and operating system.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Send newsletters and marketing communications (only with your consent).
• Improve our website, services, and user experience.
• Comply with legal obligations and protect our legal rights.
• Prevent fraud and ensure the security of our systems.

4. Legal Basis for Processing (GDPR)

Where applicable under the General Data Protection Regulation (GDPR) or similar laws, we process your personal data on the following legal bases:

• Consent: Where you have given clear consent (e.g., newsletter sign-up).
• Legitimate interests: To respond to inquiries and improve our services.
• Legal obligation: Where processing is required by law.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted third-party vendors who assist in operating our website and delivering services (e.g., email delivery, analytics), bound by confidentiality obligations.
• Legal authorities: Where required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact form submissions and inquiry data are retained for up to 3 years. Newsletter subscription data is retained until you unsubscribe.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we restrict processing of your data.
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: